DB34/T 3959-2021 物业服务第三方评价技术标准
简介
DB34/T 3959-2021
物业服务第三方评价技术标准
Techmical standard for thirdparty wvaluation of property sevice
2021-12-08 实施
2021-06-08发布 目 次 前言...................................................................................................................................................................1 引言...................................................................................................................................................................1 1 范围...................................................................................................................................................................1 2 规范性引用文件...............................................................................................................................................1 3 术语和定义.......................................................................................................................................................1 4 评价人员基本要求...........................................................................................................................................2 5 评价原则、依据和方法...................................................................................................................................2 5.1 评价原则....................................................................................................................................................2 5.2 评价依据....................................................................................................................................................2 5.3 评价方法....................................................................................................................................................2 6 评价内容...........................................................................................................................................................3 6.1 服务资源....................................................................................................................................................3 6.2 服务过程....................................................................................................................................................3 6.3 服务结果....................................................................................................................................................4 7 评价程序...........................................................................................................................................................5 7.1 评价准备....................................................................................................................................................5 7.2 确定评价方案............................................................................................................................................5 7.3 实施现场评价............................................................................................................................................5 7.4 形成评价报告............................................................................................................................................5 附录 A （规范性） 物业项目服务资源评价...................................................................................................8 附录 B （规范性） 物业项目服务过程评价.................................................................................................11 B.1 房屋及设施设备管理............................................................................................................................. 11 B.2 公共秩序维护......................................................................................................................................... 16 B.3 环境服务..................................................................................................................................................19 B.4 客户服务..................................................................................................................................................21 B.5 文明创建与社区共建共治..................................................................................................................... 23 附录 C （规范性） 物业项目服务结果评价.................................................................................................25 附录 D （资料性） 物业服务评价报告.........................................................................................................27 参考文献.............................................................................................................................................................35
DB34/T 3959-2021
物业服务第三方评价技术标准
Techmical standard for thirdparty wvaluation of property sevice
2021-12-08 实施
2021-06-08发布 目 次 前言...................................................................................................................................................................1 引言...................................................................................................................................................................1 1 范围...................................................................................................................................................................1 2 规范性引用文件...............................................................................................................................................1 3 术语和定义.......................................................................................................................................................1 4 评价人员基本要求...........................................................................................................................................2 5 评价原则、依据和方法...................................................................................................................................2 5.1 评价原则....................................................................................................................................................2 5.2 评价依据....................................................................................................................................................2 5.3 评价方法....................................................................................................................................................2 6 评价内容...........................................................................................................................................................3 6.1 服务资源....................................................................................................................................................3 6.2 服务过程....................................................................................................................................................3 6.3 服务结果....................................................................................................................................................4 7 评价程序...........................................................................................................................................................5 7.1 评价准备....................................................................................................................................................5 7.2 确定评价方案............................................................................................................................................5 7.3 实施现场评价............................................................................................................................................5 7.4 形成评价报告............................................................................................................................................5 附录 A （规范性） 物业项目服务资源评价...................................................................................................8 附录 B （规范性） 物业项目服务过程评价.................................................................................................11 B.1 房屋及设施设备管理............................................................................................................................. 11 B.2 公共秩序维护......................................................................................................................................... 16 B.3 环境服务..................................................................................................................................................19 B.4 客户服务..................................................................................................................................................21 B.5 文明创建与社区共建共治..................................................................................................................... 23 附录 C （规范性） 物业项目服务结果评价.................................................................................................25 附录 D （资料性） 物业服务评价报告.........................................................................................................27 参考文献.............................................................................................................................................................35
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