DB3311/T 153-2020 政务服务事项办理便利度评价
简介
DB3311/T 153-2020
政务服务事项办理便利度评价
2021-01-14实施
2020- 12-14发布 目 次 前言...................................................................................................................................................................1 1 范围.................................................................................................................................................................1 2 规范性引用文件.............................................................................................................................................1 3 术语和定义.....................................................................................................................................................1 4 评价指标概述.................................................................................................................................................2 5 办事要素获取便利度.....................................................................................................................................2 5.1 一证通办率.............................................................................................................................................2 5.2 一照通办率.............................................................................................................................................2 5.3 办事材料共享程度.................................................................................................................................3 5.4 申请表单共享程度.................................................................................................................................3 6 办事环节优化便利度.....................................................................................................................................3 6.1 “一件事”网办比例................................................................................................................................. 3 6.2 全程网办比例.........................................................................................................................................3 6.3 掌上可办率.............................................................................................................................................4 7 办理时限压缩便利度.....................................................................................................................................4 7.1 承诺时限压缩比.....................................................................................................................................4 7.2 即办事项比例.........................................................................................................................................4 8 信息反馈便利度.............................................................................................................................................4 8.1 电子证照转化率.....................................................................................................................................4 8.2 信息精准推送比例.................................................................................................................................5 9 跨区域办理便利度.........................................................................................................................................5 9.1 跨省通办.................................................................................................................................................5 9.2 长三角区域通办.....................................................................................................................................5 9.3 省域通办.................................................................................................................................................6 9.4 市域通办.................................................................................................................................................6 10 评价方法.......................................................................................................................................................6 10.1 评价方式...............................................................................................................................................6 10.2 指标计算...............................................................................................................................................6 参考文献...............................................................................................................................................................8 本文件按照GB/T 1.1—2020《标准化工作导则 第1部分：标准化文件的结构和起草规则》的规定起草。 本文件由中共丽水全面深化改革委员会办公室提出并归口。
DB3311/T 153-2020
政务服务事项办理便利度评价
2021-01-14实施
2020- 12-14发布 目 次 前言...................................................................................................................................................................1 1 范围.................................................................................................................................................................1 2 规范性引用文件.............................................................................................................................................1 3 术语和定义.....................................................................................................................................................1 4 评价指标概述.................................................................................................................................................2 5 办事要素获取便利度.....................................................................................................................................2 5.1 一证通办率.............................................................................................................................................2 5.2 一照通办率.............................................................................................................................................2 5.3 办事材料共享程度.................................................................................................................................3 5.4 申请表单共享程度.................................................................................................................................3 6 办事环节优化便利度.....................................................................................................................................3 6.1 “一件事”网办比例................................................................................................................................. 3 6.2 全程网办比例.........................................................................................................................................3 6.3 掌上可办率.............................................................................................................................................4 7 办理时限压缩便利度.....................................................................................................................................4 7.1 承诺时限压缩比.....................................................................................................................................4 7.2 即办事项比例.........................................................................................................................................4 8 信息反馈便利度.............................................................................................................................................4 8.1 电子证照转化率.....................................................................................................................................4 8.2 信息精准推送比例.................................................................................................................................5 9 跨区域办理便利度.........................................................................................................................................5 9.1 跨省通办.................................................................................................................................................5 9.2 长三角区域通办.....................................................................................................................................5 9.3 省域通办.................................................................................................................................................6 9.4 市域通办.................................................................................................................................................6 10 评价方法.......................................................................................................................................................6 10.1 评价方式...............................................................................................................................................6 10.2 指标计算...............................................................................................................................................6 参考文献...............................................................................................................................................................8 本文件按照GB/T 1.1—2020《标准化工作导则 第1部分：标准化文件的结构和起草规则》的规定起草。 本文件由中共丽水全面深化改革委员会办公室提出并归口。
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